Refund policy

Last Updated: February 13, 2025

At Go Ask Lee, we are committed to providing high-quality courses and digital products. If you are not satisfied with your purchase, we offer a 14-day refund policy for eligible products. Please review the details below to understand our refund process, eligibility criteria, and how to request a refund.

Eligibility for a Refund

To qualify for a refund, your request must meet the following conditions:

  1. Timeframe: Refund requests must be submitted within 14 days of the original purchase date.
  2. Product Type:
    • Online Courses: Refunds are available if:
      • You have accessed less than 20% of the course content.
      • Free digital downloads included in the course do not count toward this access limit.
      • There is a technical issue preventing you from accessing the course, and we are unable to resolve it.
    • Consulting Services: Refunds are not available for completed consulting sessions. If you cancel at least 48 hours in advance, you may be eligible for a partial refund or a reschedule.
    • Physical Products (if applicable): Must be unused, in original condition, and returned in original packaging before a refund is issued. Return shipping costs are the buyer’s responsibility unless the product was defective or incorrect.

Non-Refundable Items

We do not offer refunds for:

  • Online courses where more than 20% of the content has been accessed.
  • Downloaded digital products (standalone e-books, templates, or tools).
  • Gift cards or promotional items.
  • Services already rendered, including completed consultations.
  • Discounted or sale items (final sale).

How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us: Email support@goasklee.com with your order details, reason for the refund request, and any relevant screenshots or supporting information.
  2. Processing Time: Refund requests will be reviewed within 5-7 business days after submission. If approved, refunds will be issued to your original payment method.
  3. Refund Timing: Once approved, refunds typically take 3-10 business days to reflect in your account, depending on your payment provider.

Exchanges & Store Credit

If you're not eligible for a refund, we may offer store credit or an exchange for another product of equal value. Contact us to discuss alternative solutions.

Need Help?

If you have any questions about our refund policy, please reach out to us at:
📧 Email: support@goasklee.com

We’re here to ensure you have the best experience with Go Ask Lee.